Terms & Conditions
These terms apply to every order placed on this website. By placing an order you accept them.
1. Who we are
The Hair Bar Eshop, Inomenon Ethnon 14, 6042 Larnaca, Cyprus. VAT number: 60027424W. Phone: +357 24 256300. Email: Thehairbar_eshop@hotmail.com.
2. Products and prices
All prices are in euro (€) and include VAT. We make every effort to show products, colours and descriptions accurately; small differences in packaging may occur. Offers and discount codes are valid while stocks last and cannot be combined unless stated otherwise. We reserve the right to correct obvious pricing errors and will contact you before processing such an order.
3. Orders
After you place an order you receive a confirmation email. The contract is concluded when we confirm and dispatch your order. If a product is unexpectedly out of stock, we will contact you and refund any amount already paid for it.
4. Payment
We accept payment by bank transfer only. After you place your order you will see our bank details (IBAN) and receive them by email. Please use your order number as the payment reference. We prepare and dispatch your order once the payment reaches our account.
5. Delivery
We deliver within Cyprus. Delivery costs and times are described on our Delivery & Returns page and are shown at checkout before you pay.
6. Right of withdrawal
You may withdraw from your purchase within 14 days of receiving it, without giving a reason, as described on our Delivery & Returns page. For health and hygiene reasons, cosmetic and haircare products that have been opened or unsealed after delivery cannot be returned, unless they are faulty.
7. Faulty or wrong products
If a product arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace it or refund you, including the delivery cost.
8. Product use
Please read the instructions on each product before use and do a patch test where recommended. Our advice is general and does not replace medical advice for scalp or skin conditions.
9. Liability
We are not liable for delays or failures caused by events outside our control (for example courier disruptions or extreme weather). Nothing in these terms limits your statutory rights as a consumer.
10. Governing law and complaints
These terms are governed by the laws of the Republic of Cyprus. If you have a complaint, please contact us first and we will do our best to resolve it. You may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
11. Changes
We may update these terms from time to time. The version on this page at the time of your order applies to it.